Refund policy
We have a 30 Days return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at nazcollection94@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nazcollection94@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at nazcollection94@hotmail.com.
PRE-ORDER REFUND & RETURN POLICY
Please note that all pre-order items are made/ordered specifically for you and are non-refundable and non-returnable.
Once your pre-order has been placed and payment has been made, we are unable to accept cancellations, returns, or refund requests after the applicable period.
If you receive your order and notice any damage, fault, incorrect item, or other issue, you must contact us within 7 days of receiving your order and provide clear details and photographs where applicable.
Any issue reported after 7 days of delivery will not be eligible for a refund, return, exchange, or replacement.
If no issue is reported within the 7-day period, we will consider the order accepted and no refund or return will be processed after the 7-day period.
By placing a pre-order, you confirm that you have read and agreed to these terms.
At Naz Collection, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, unworn, unwashed, and returned in their original condition with tags and packaging, along with proof of purchase.
To start a return, please contact us at nazcollection94@hotmail.com
Returns must be approved before sending items back. Sale items, gift cards, and customised products are non-returnable.
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours, and we will arrange a solution.
Once your return is received and inspected, approved refunds will be issued to the original payment method within 7–10 business days. Shipping charges are non-refundable. Exchanges are not offered; if you need a different size or style, please return the item and place a new order.
Customers in the European Union may cancel or return their order within 14 days of delivery, provided the item is unused and in its original condition.
If you have any questions, feel free to contact us:
Email: nazcollection94@hotmail.com
Phone: 07512891950